Safety Center
Your safety is our top priority
Verified Users
All travelers verified with government ID
Real-time Tracking
Track your parcel's journey live
In-App Chat
Secure communication within the app
Our Safety Features
✅ ID Verification
All travelers must verify their identity with government-issued ID (Aadhaar, PAN, or Driving License) before accepting deliveries.
⭐ Ratings & Reviews
Every transaction is reviewed. Users with consistently low ratings are removed from the platform.
📸 Photo Verification
Photos are taken during pickup and delivery to document parcel condition.
🔐 OTP Confirmation
Deliveries are confirmed with OTP shared only with the intended recipient.
Safety Tips for Senders
- Always meet in public, well-lit areas
- Take photos of your parcel before handover
- Share trip tracking with recipient
- Package items securely with proper labeling
- Never send prohibited or undeclared items
- Trust your instincts - cancel if something feels wrong
Safety Tips for Travelers
- Verify sender identity before accepting parcels
- Always inspect package contents
- Refuse any suspicious or sealed unmarked packages
- Keep all communications on the platform
- Never share personal contact details before booking
- Report any suspicious activity immediately
🚨 Emergency Contacts
In case of emergency, always contact local authorities first:
- Police: 100
- Women Helpline: 181
- Emergency: 112
Then report to us: emergency@pocketdelivery.in
Report a Safety Concern
If you experience or witness any safety issues: