Privacy Policy
Last updated: December 2024
1. Introduction
Pocket Delivery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our peer-to-peer parcel delivery platform.
2. Information We Collect
2.1 Personal Information
- Name and contact details (email, phone number)
- Government ID for verification (Aadhaar, PAN, Driving License)
- Profile photos
- Payment information
- Location data for delivery tracking
2.2 Usage Information
- Device information and browser type
- IP address and location data
- App usage patterns and preferences
- Communication history within the platform
3. How We Use Your Information
- To facilitate parcel delivery connections between senders and travelers
- To verify user identities and ensure platform safety
- To process payments and transactions
- To communicate important updates and notifications
- To improve our services and user experience
- To comply with legal obligations
4. Information Sharing
We share your information only in the following circumstances:
- With Other Users: Relevant details shared for delivery coordination
- Service Providers: Third-party services that help operate our platform
- Legal Requirements: When required by law or to protect rights
- Business Transfers: In case of merger or acquisition
5. Data Security
We implement industry-standard security measures including:
- End-to-end encryption for sensitive data
- Secure Firebase authentication
- Regular security audits
- Access controls and monitoring
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your account
- Opt-out of marketing communications
- Export your data in a portable format
7. Contact Us
For privacy-related inquiries, contact us at:
Email: privacy@pocketdelivery.in